STOP - Before you proceed ensure your computer system is compatible.
Close all applications you have open and save your work.
The installation may take several minutes.

Computer & Operating System	· 1.2 GHz or higher processor recommended. 4 GB of system memory or higher recommended. · A minimum of 500MB of free space on the hard drive. (does not include free space required to manage audit documents) · Windows 8 - 32 bit / 64 bit versions · Windows 8.1 – 32 bit / 64 bit versions · Windows 10 – 32 bit / 64 bit versions · Dot Net 4.0 or higher · Internet Explorer 11 or higher Operating Systems language other than English (e.g. French / Spanish) has proven to work with SAI Global provided software tool(s). However, support is limited. SAI Global does not support Apple (Mac) products and/or operating systems or equipment running Android operating systems. Where a user decides to use an unsupported O/S, the user is responsible for equipment configuration that enables the Auditor System Interface installation and functioning.
Software	· Microsoft Office 2010/2013/2016 (standard or professional) are required to generate and print Forms and Reports. Note: Some sector specific forms require 2010 version as a minimum. (e.g. AGRI-Food) · Virus & Malware Protection (e.g. Bitdefender, McAfee or Norton software) · Email (SPAM & Attachment scanning protection) · Adobe Reader · PDF Creator (e.g. PrimoPDF)
Technical Support	· IT Technical Support Service Provider - SAI Global is not responsible for configuration and/or maintenance or installation and use of non SAI Global issued equipment and/or software. The SAI Global Support Team is authorized to only support Window based operating systems.
Connectivity	· High-Speed Internet communication line Wireless configured and the knowledge required to connect to Guest Wireless Networks
Peripheral Equipment	· Printer · Scanning & Fax capability · Voicemail

Uninstalling an application Click here

SOLAR installation instructions Click here

SOLAR INSTALLER DOWNLOAD Click here

Technical Support:

Full-time SAI Global employees can submit an IT Ticket via MyHome by selecting the IT&T menu item and Service Now from the submenu.

All employees can submit an IT ticket by emailing AssuranceTechSupport@saiglobal.com

Please be sure to include adequate information in the email regarding your issue
such as error message codes, the task you were performing plus attach any screenshots you may have. 

If the requirement is urgent, please call the Service Desk directly at 1 (877) 950-5151.